1. Who We Are
PrimeDataium ("we", "us", "our") is a data infrastructure and integration services provider operating from 35 The Mall, Waterford, X91 DN23, Ireland. We are the data controller for personal data collected through this website and in the course of our services.
Contact for data protection matters: [email protected] or +353 51 849 905.
2. Legal Framework
This Privacy Policy is governed by the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act 2018 (Ireland). We are committed to processing personal data lawfully, fairly, and transparently.
3. What Personal Data We Collect
We may collect the following categories of personal data:
- Contact information: Name, email address, phone number, and business address when you complete our contact form or correspond with us.
- Communication records: Records of correspondence, including emails and phone call notes, maintained for the purpose of managing our relationship with you.
- Technical data: IP address, browser type, operating system, and pages visited, collected automatically when you visit our website.
- Cookie data: Information collected through cookies as described in our Cookie Policy.
4. How We Use Your Personal Data
We use personal data for the following purposes and on the following lawful bases:
- Responding to enquiries (Legitimate Interest / Contract Performance): We process contact information to respond to messages sent through our contact form or by email or phone.
- Providing services (Contract Performance): Where we have entered into a service agreement, we process personal data as necessary to fulfil that agreement.
- Improving our website (Legitimate Interest): We use anonymised technical data to understand how our website is used and to improve its content and performance.
- Legal compliance (Legal Obligation): We may process personal data where required to comply with applicable law.
5. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected:
- Enquiry correspondence: Up to 2 years from the date of last contact, unless a service relationship develops.
- Client service records: Up to 7 years following the end of a service engagement, in line with standard Irish business record-keeping requirements.
- Website analytics data: Retained in anonymised or aggregated form only.
6. Sharing Your Personal Data
We do not sell personal data. We may share data with:
- Service providers who assist in operating our website and communications (e.g., hosting providers, email services), under appropriate data processing agreements.
- Regulatory or law enforcement authorities where required by law.
Any third parties with whom we share data are required to process it only for the specified purpose and in accordance with applicable data protection law.
7. International Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or transfers to countries with an adequacy decision.
8. Your Rights
Under GDPR and the Data Protection Act 2018, you have the following rights:
- Right of access: To request a copy of the personal data we hold about you.
- Right to rectification: To request correction of inaccurate data.
- Right to erasure: To request deletion of your data in certain circumstances.
- Right to restrict processing: To request that we limit how we use your data.
- Right to data portability: To receive your data in a structured, machine-readable format.
- Right to object: To object to processing based on legitimate interests.
- Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within one month.
9. Complaints
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Data Protection Commission (DPC), the supervisory authority for data protection in Ireland:
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Website: dataprotection.ie
10. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website following any update constitutes acceptance of the revised policy.